Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To process online exchanges, you will need to ship the item back to the store, and then you must pay shipping back to you on the exchanged item.  

To start a return, you can contact us at mike@tideandtimber.co.nz